One
month after the Nigerian Communications Commission, NCC declared 2017 the Year
of the Consumer, it is set to flag off this strategic campaign on Wednesday
March 15, 2017. NCC will use the flag off to unveil the strategy and series of
activities aimed at empowering and protecting the consumers of
telecommunications services in Nigeria. Throughout the year, improving the
experience of the consumer will be the major focus of the Commission working
with other key stakeholders vital to the success of the campaign.
Executive
Vice Chairman of the Commission, Professor Umar Garba Danbatta said in Abuja
that consumer protection and empowerment is one of the eight pillars of the 8-
Point Agenda of his administration, revealed that the Commission is dedicating
the year to the welfare of telecom consumers.
The
flag off for the year round programme, which will hold at the NCC headquarters
in Abuja, is expected to attract consumers across the country, top government
officials and key stakeholders in the industry. The Abuja event coincides with
the commemoration of the World Consumer Rights Day, WCRD, 2017, whose theme is
‘Building a Digital World Consumers Can Trust’.
Key
components of the Year of the Consumer include creation of greater awareness on
Quality of Service, Electromagnetic Magnetic Fields, EMF, Do Not Disturb, DND,
and NCCs 622 complaint line. The campaign hopes to secure the support of
network operators towards meeting set targets and key performance indicators,
KPIs on quality of services especially as it affects drop calls.
The
year will also witness a massive awareness drive to make consumers take
advantage of some the Commission’s unique programmes such as the Do-Not-Disturb
Code, 2442, which consumers can use to stop unsolicited text messages; and toll
free number 622 with which consumers can reach the Commission in cases where
the service providers fail to resolve their complaints.
The
Year of the Telecom Consumer 2017, will also witness a new programme tagged
“NCC Consumer Conversations" also called NCC which the Commission plans
for different locations across the geopolitical zones for stakeholders’
interaction and consumer information empowerment.
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Business