The Nigerian Communications
Commission (NCC) has warned telecommunication providers in the country to
improve the quality of their networks and stop extorting Nigerian consumers.
The regulatory agency said the
body was aware of the challenges Nigerians were facing in the telecoms sector,
warning that the body would impose stiffer sanctions against
operators cheating the system through poor network quality and
arbitrary charges.
The NCC Director in charge of
Consumer Affairs Bureau, Alhaji Abdullahi Maikano, made the remarks in
Oye Ekiti at the weekend during a Consumer Town Hall meeting where
issues bordering on ‘Information and Education as a Catalyst for Consumer
Protection’ were discussed and which representatives of MTN, GLO, AIRTEL and
ETISALAT, security agencies as well as consumers, including farmers, civil
servants , market men and women and others from various sectors of the
economy attended.
Maikano said : “We have to
protect consumers from market exploitation and empower them to make rational
and informed decision on choices of services.”
Some consumers, including Mrs
Beatrice Ige and the Iyaloja of Oye Ekiti, Chief (Mrs) O. Adegboyega
charged the NCC to always impose sanctions against service providers engaging
in extortion. They said sharp practices were becoming endemic among
telecom operators.
Representatives of telecom
providers assured Nigerians of quality service delivery in the year.
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