ADDRESS OF NCC
EVC, PROF. UMAR. G. DANBATTA, AT THE 79TH EDITION OF TELECOM
CONSUMER PARLIAMENT (TCP), ABUJA ON 8TH DECEMBER, 2016
Distinguished ladies and gentlemen
As a telecom
Industry Regulator, the issue of Consumer protection is very paramount to us.
This is because we believe the consumer is the king in the palace of market. In
order to uphold this principle, the Commission puts in place various programs
to inform, educate and protect the consumer of telecom services.
One of such programme
is Telecom Consumer Parliament. The forum provides a unique opportunity for
tripartite meeting of the Regulator, Operator and Consumers (ROC) to discuss
pressing issues affecting the industry in general and consumers specifically.
Theforum also affords a platform for the consumers to express their views
freely and state their expectation from the regulator and the Service
Providers.
As
we are aware, following the barrage of complaints on the menace of unsolicited
messages, the commission swayed into action by mandating the activation of the 2442
short code to enable consumers control the types of messages they receive. I am
glad that it has come into effect and I urge all consumers to take advantage of
this new regime, by sending “stop to 2442” to avoid unsolicited messages.
The
Commission is quite aware that for this initiative to succeed there should be
massive public awareness campaign by both the regulator and operating
companies.
It
is in this regard that the theme of today’s parliament becomes relevant. The
objective is to place the issue on the front burner of our discourse until
unsolicited messages become a thing of the past.
I
therefore urge all participants to discuss freely and contribute towards the
success of this laudable initiative and the industry in general.
Distinguished ladies and gentlemen, at this point,
it is my pleasure to declare the Parliament open and wish you fruitful
deliberations on the way forward towards a successful implementation of the DND
and improving the quality of Consumers’ experience.
Thank you and God
bless.
Prof. Umar Garba Danbatta, FNSE
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