Pan African financial
services group, United Bank for Africa (UBA) Plc has earned the prestigious
ISO/IEC 20000-1: 2011certification from the British Standards Institution
(BSI).
The certification which was
awarded to UBA after a process and systems audit, recognizes businesses that
are able to link and execute business and IT objectives effectively through the
implementation and consistent maintenance of service management requirements.
“This certification
validates our commitment to delivering quality services, using the best in
class technology and processes,” said Phillips Oduoza GMD/CEO UBA Plc.
An ISO 20000 certification involves
integrating all IT component services, processes and people into a single
inter-operable and interdependent system via best practice standards, to ensure
maximum realization of business objectives, resource optimization and continual
improvement.
Also speaking on the
certification, Lanre Bamisebi, Chief Information Officer, UBA said it shows
that UBA’s IT Processes are mature and robust for speedy and effective
service delivery.
“With a customer base in
excess of eight million, we are consistently investing in technology as a
strategy to improve efficiency in service delivery and enhanced customer
experience across all channels” he stated.
He assured that UBA will
continue to successfully deliver value to its customers by adopting best practices
that provide measurable performance improvements and reduce costs.
As a highly diversified
financial services institution and leading provider of innovative services and
e-banking solutions across Africa, UBA is one of the largest financial institutions
on the continent, with offices in New York, London and Paris and across 19
African countries.
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