The Managing Director of the Federal Airports
Authority of Nigeria (FAAN), Engr. Saleh Dunoma has inaugurated a
committee to review the Authority’s SERVICOM integrated charter.
This review is in line with the determination of the Aviation Minister,
Osita Chidoka to improve upon service delivery through the recently launched
Aviation Commits Initiative aimed at repackaging, rebranding and redirecting
the Aviation Industry in Nigeria towards enhanced service delivery and customer
satisfaction.
In his address Engr. Dunoma who was represented by the Director of
Maintenance and Engineering, Mr. Femi Ogunode stressed the Minister’s
consistency in promoting customer service in the aviation sector. He pointed
out that the Minister in his bid to ensure quality service delivery has
launched the Aviation Portal Service and Aviation Helpline, a single platform
where passengers can access real time information about airline operations and
services at the Nigerian airports.
Engr. Dunoma went on to explain that the review of the FAAN SERVICOM
Charter is intended “to display the promises upon which customers can expect
quality service delivery; demand their rights to good service; have recourse
when service delivery fails and actively be involved in the service delivery
programme”.
Mrs. Ebele Okoye, the General Manager SERVICOM, who is
the head of the committee, reiterated the task of the committee which is to
provide the frame work of service delivery for customers, their rights and
obligations and urged the committee to be committed in this task.
Tags
Business