While the telecom industry has witnessed a tremendous growth
in over 13 years of existence in Nigeria, this growth has come with a price.
Quality of services is detoriating on a daily basis and
it seems the regulating authority, the Nigerian Communications Commission seems
handicapped on what to do.
In the past three weeks, the service of the Nigeria’s
biggest GSM Company has detoriated so much that the complaint of Nigerians goes
unheeded.
Several Nigerians who spoke to CKN Nigeria stated that
apart from finding it difficult to load their credits on the MTN platform..Even
with airtime, they can hardly make calls.
Also they established that even with airtime as much as
N500, when they make calls, the calls were terminated because MTN says they don’t
have enough credit for such calls.
A customer of MTN,Chidi Nnaji said in the past two
weeks he cannot make any call through the MTN network once his credit is below
N500.
Mariam Musa, who spoke from Lokoja ,Kogi State said she
has not been able to load her phone in the past three weeks, while Tekina Robert
speaking from Etche in River State said, his business has collapsed due to MTN
inefficiency.
According to him, many people who called his MTN lines
always complain to him that his phones were switched which according to him
never happened.
He lamented that Nigeria telecom subscribers are unduly
treated by the GSM companies.
Another respondent, Taiwo Rasaq from Lagos, laid the
whole blame on the NCC and the Consumers Protection Agencies for the shoddy
treatment meted out to Nigerians.
He is of the opinion that, the government agencies have
not lived up to expectations in protecting the rights of the consumers.
Our attempt to speak with key MTN management staff were
unsuccessful .All text messages sent to the Director,Public Affairs NCC,Mr Tony
Ojobo on this were unreplied
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I can comfirm those alegations to be true I use MTN too 08060489585 d network is now very worst.Look d whole system is very bad in Nigeria dat is y we are asking 4 divisions bcause every Nigerians doesn't believe in Nigeria any more D rich want to Nigerians bcause they want to keep stealing money y d poor are crying they are tired of been Nigerians.Our governments are not responsible & they very corrupt they can neva fight 4 d citizens right even b4 a foreign company
ReplyDeleteIts not only NCC, it cuts across all the regulatory bodies we have in this country. When will our people learn to do the right thing? MTN must compensate all mtn subscibers to make up for the loss in the past few weeks. Thank God for competition in the market, we can dump mtn sims and pick up another workable sim if that will make our business move forward.
ReplyDeleteYou can juust PORT! Shikena!!
DeleteYou can juust PORT! Shikena!!
DeleteIt was very unfortunate is only that of MTN cames out .What our country's treasury control by few individuol like their father,s money..
ReplyDeleteI agree with u Rapheal, Do u know that these operators pay NCC for penalties like poor service and the likes, in millions of naira? Yet users that should actually get compensated don't get nothing? I suggest these operators compensate users directly by topping credit in their lines than paying NCC for poor services because NCC not doing anything and we users end up not benefiting anytin,whether refund of our airtime or quality service.
ReplyDeleteCompensation of dis kind, does nt wrk. Unless u want d mtn company 2 compensate u wit N1 00, after u hv been cheated wit abt N2,000 - N3,000. Our leaders kno it al. It is gud 2 complain at tyms sha. ¥¥
ReplyDelete