ARIK Air management yesterday said there was no delivery
on board its flight W3 101 which departed Lagos for London Heathrow airport on
Sunday.
Ola Banji, the airline’s spokesman,
however, said the flight diverted to Palma Mallorca Airport, Spain at 5:44 p.m.
due to urgent medical attention required for a 12-week pregnant woman on board.
According to him, the passenger
reportedly developed severe pain during the course of the flight adding that
the pain was later coupled with bleeding with a suspected miscarriage.
He explained that the passenger, who
was initially attended to by two medical doctors on board the flight, was 12
weeks pregnant adding that she was later transferred to a hospital in Mallorca
for further medical attention.
He said the Arik flight later
departed Mallorca at 8:00 pm for London Heathrow.
“This is contrary to a report in a
daily to the effect that a woman gave birth on board Arik flight to London.
This singular act further demonstrates that Arik Air is passionate about
meeting individual needs of its guests and is ready to go the extra mile to
ensure that safety is not compromised no matter the cost.
“Excellent customer care is the core
philosophy of Arik Air’s business. In the air and on the ground, online and on
the telephone, guests can expect respect, courtesy, fairness and care from the
airline at all times.
“This particular guest did not
indicate her pregnancy status to the airline’s Passenger Service Agents (PSA) at
check-in and because her pregnancy was 12 weeks, the team didn’t notice her
status.
“Arik Air exceeds its guests’
expectations through the continuous pursuit of excellence and is considerate
and respectful of, and responsive to, the needs of guests. The airline remains
committed to offering a superior level of customer service and aims to deliver
on all promises made to guests,” he said.
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