Ecobank Plc, on Thursday, indefinitely
suspended the migration of former Oceanic Bank accounts from finacle to
flexcube software, due to the inability of customers to access their funds.
Investigations revealed that
the suspension was as a result of various threats from customers across the
country, especially in the North.
The bank had resorted to
Pasys, an application device developed for posting in both Ecobank and the
defunct Oceanic Bank database, but customers of the defunct Oceanic Bank could
not access their funds since the migration to the flexcube.
It was gathered that while
Oceanic Bank was using finacle software, Ecobank is using flexcube and, upon
acquisition of the former, began the migration to ensure uniformity in its
banking application process.
Meanwhile, a reliable source
in the bank said they had completed the migration process, but reverted to the
old application because of slow service.
"There is need to avoid
further complaint by customers. The normal backup system is what the bank is
currently using," the source said, adding that all the branches of the
bank will be on flexcube when the service becomes active.