For Their inabilty to provide Quality service to their customers..The Nigerian Communications Communications today wielded the big stick by sanction major service providers MTN,Glo And Airtel for their poor services..In a letter signed by U.
A. S.MASKA JOSEPHINE
AMUWA
Head, Compliance Monitoring &
Enforcement Director, Legal &
Regulatory Services, for the NCC..MTN was charged N360,000,000,Airtel N270,000,000 and Glo N180,000,0000..A further sanction levy of N2,500,000 will be charged if the debt are not cleared on or before the 21st May 2012..
See table and letter
May 10, 2012
The
Chief Executive Officer,
MTN
Communications Nigeria Limited
Golden Plaza,
Falomo, Ikoyi,
Lagos.
Dear
Sir,
NON-COMPLIANCE
WITH MINIMUM STANDARD OF QUALITY OF SERVICE IN THE MONTH OF MARCH & APRIL,
2012- NOTICE OF SANCTION
The
Nigerian Communications Commission had in the months of March & April 2012
monitored the standard of quality of service of MTN networks.
The
monitoring report indicated that your Company had failed to meet the minimum
standard of quality of service including the key performance Indicators (KPI’s)
as specified in Schedule 1 Table 2 of the Quality of Service Regulations 2012.
Specifically
the service quality of MTN Nigeria Communications Limited as reported at the end
of the month of March & April 2012 is shown in the table below;
MARCH
& APRIL 2012 MTN QoS KPI SUMMARY SHEET
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
MARCH'
12
|
MARCH'
12
|
MARCH'
12
|
MARCH'
12
|
MARCH'
12
|
MARCH’ 12
|
|
97.07
|
1.33
|
95.14
|
0.58
|
95.78
|
1.33
|
|
|
MINIMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
APRIL'
12
|
APRIL'
12
|
APRIL'
12
|
APRIL'
12
|
APRIL'
12
|
APRIL’ 12
|
|
96.42
|
1.41
|
94.67
|
0.61
|
95.20
|
0.89
|
|
|
MINIMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
Whereas the Commission had noted the
performances in the months of January and February 2012 as being below the
specified thresholds however, for the purpose of enforcement of the new Quality
of Service Regulations, the Commission had taken these periods as grace period;
And Whereas MTN Nigeria Communications
Limited had in the months of March and April 2012, failed to meet the minimum
standard of quality of service including the key Performance Indicators (KPIs)
as specified in Schedule 1 Table 2, the Commission hereby states that MTN
Nigeria Communications Limited is in contravention of the provision of Section
104 (a) of the Nigerian Communications Act, 2003.
In
accordance with Paragraph 13 & Schedule 3 Paragraph 2 of the Quality of
Service Regulation 2012, MTN Nigeria
Communications Limited is therefore liable to pay fine to the Commission as
follows: -
i.
The
sum of N15, 000, 000. 00 (fifteen
million naira only) for each parameter for a service contravened in the month
of March, 2012.
ii.
A
further sum of N2, 500, 000 (two
million five hundred thousand naira only) for each parameter for a service for
each day the contravention continued throughout the month of April, 2012.
Now
therefore the Commission directs MTN Nigeria Communications Limited: -
a. To pay to the Commission on or before May 25, 2012, the total
sum of =N=360, 000, 000 (three hundred
and sixty million naira only) being penalty for failure to meet the Network Key
Performance Indicators (KPI’s) for the said months of March & April, 2012.
(Find attached herewith the computation Schedule)
b. That upon failure to settle the said penalty within the stipulated
period, such penalty shall attract a further sum of N2, 500, 000 (two million five hundred thousand naira only) per day
for as long as the contravention persists.
DATED THIS 10TH
DAY OF MAY, 2012
PP: NIGERIAN
COMMUNICATIONS COMMISSION
U.
A. S. MASKA JOSEPHINE
AMUWA
Head, Compliance Monitoring &
Enforcement Director, Legal &
Regulatory Services,
For: Executive Vice Chairman/CEO For: Executive Vice
Chairman/CEO
May 10, 2012
The
Chief Executive Officer
Airtel
Networks Limited
Plot
L2, Banana Island,
Ikoyi,
Lagos
Dear
Sir,
NON-COMPLIANCE
WITH MINIMUM STANDARD OF QUALITY OF SERVICE IN THE MONTH OF MARCH & APRIL 2012-
NOTICE OF SANCTION
The
Nigerian Communications Commission had in the month of March & April 2012
monitored the standard of quality of service of Airtel Networks.
The
monitoring report indicated that your Company had failed to meet the minimum
standard of quality of service including the key performance Indicators (KPI’s)
as specified in Schedule 1 table 2 of the Quality of Service Regulations 2012.
Specifically
the service quality of Airtel Networks Ltd as reported at the end of the month
of March & April 2012 is shown in the table below;
MARCH &
APRIL 2012 AIRTEL QoS KPI SUMMARY SHEET
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
MAR' 12
|
MAR' 12
|
MAR' 12
|
MAR' 12
|
MAR' 12
|
MAR’ 12
|
|
97.39
|
0.86
|
96.64
|
0.58
|
96.56
|
0.54
|
|
|
MINIMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL’ 12
|
|
97.48
|
0.92
|
96.33
|
0.47
|
96.59
|
0.55
|
|
|
MINUMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
Whereas the Commission had noted the
performances in the months of January and February 2012 as being below the
specified thresholds however, for the purpose of enforcement of the new Quality
of Service Regulations, the Commission had taken these periods as grace period;
And Whereas Airtel Networks Limited had in
the months of March and April 2012, failed to meet the minimum standard of
quality of service including the key Performance Indicators (KPI’s) as
specified in Schedule 1 Table 2, the Commission hereby states that Airtel
Networks Ltd is in contravention of the provision of Section 104 (a) of the
Nigerian Communications Act, 2003.
In
accordance with Paragraph 13 & Schedule 3 Paragraph 2 of the Quality of
Service Regulations 2012, Airtel Networks Limited is therefore liable to pay
fine to the Commission as follows: -
i.
The
sum of N15, 000, 000. 00 (fifteen
million naira only) for each parameter for a service contravened in the month
of March, 2012.
ii.
A
further sum of N2, 500, 000. 00 (two
million five hundred thousand naira only) for each parameter for a service for
each day the contravention continued throughout the month of April, 2012.
Now
therefore the Commission directs Airtel Networks Ltd:-
a. To pay to the Commission on or before May 25, 2012, the
total sum of =N=270, 000, 000 (two hundred
and seventy million naira only) being penalty for failure to meet the Network Performance
Indicators (KPI’s) for the said months of March & April, 2012. (Find
attached herewith the computation Schedule).
b. That upon failure to settle the said penalty within the stipulated
period, such penalty shall attract a further sum of N2, 500, 000 (two million five hundred thousand naira only) per day
for as long as the contravention persists.
DATED THIS 10TH
DAY OF MAY, 2012
PP: NIGERIAN
COMMUNICATIONS COMMISSION
U.
A. S. MASKA JOSEPHINE
AMUWA
Head, Compliance Monitoring &
Enforcement Director, Legal &
Regulatory Services,
For: Executive Vice Chairman /CEO For:
Executive Vice Chairman/CEO
May 10, 2012
The Chief Executive Officer
Globacoms
Limited
No. 1
Mike Adenuga Close
Victoria
Island
Lagos.
Dear
Sir,
NON-COMPLIANCE
WITH MINIMUM STANDARD OF QUALITY OF SERVICE IN THE MONTH OF MARCH & APRIL,
2012- NOTICE OF SANCTION
The
Nigerian Communications Commission had in the months of March & April 2012
monitored the standard of quality of service of Globacoms networks.
The
monitoring report indicated that your Company had failed to meet the minimum
standard of quality of service including the key performance Indicators (KPI’s)
as specified in Schedule 1 Table 2 of the Quality of Service Regulations 2012.
Specifically
the service quality of Globacoms Limited as reported in the month of March
& April 2012 is shown in the table below;
MARCH
& APRIL 2012 MTN QoS KPI SUMMARY SHEET
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
MARCH' 12
|
MARCH' 12
|
MARCH' 12
|
MARCH' 12
|
MARCH' 12
|
MARCH’ 12
|
|
98.33
|
1.13
|
97.73
|
0.39
|
97.44
|
1.09
|
|
|
MINIMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL’ 12
|
|
98.02
|
1.17
|
97.67
|
0.39
|
97.45
|
1.09
|
|
|
MINIMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
Whereas the Commission had noted the
performances in the months of January and February 2012 as being below the
specified thresholds however, for the purpose of enforcement of the new Quality
of Service Regulations, the Commission had taken these periods as grace period;
And Whereas Globacoms Limited had in the
months of March and April 2012, failed to meet the minimum standard of quality
of service including the key Performance Indicators (KPIs) as specified in
Schedule 1 Table 2, the Commission hereby states that Globacoms Limited is in contravention
of the provision of Section 104 (a) of the Nigerian Communications Act, 2003.
In
accordance with Paragraph 13 & Schedule 3 Paragraph 2 of the Quality of
Service Regulation 2012, Globacoms
Limited is therefore liable to pay fine to the Commission as follows: -
i.
The
sum of N15, 000, 000. 00 (fifteen
million naira only) for each parameter for a service contravened in the month
of March, 2012.
ii.
A
further sum of N2, 500, 000 (two
million five hundred thousand naira only) for each parameter for a service for
each day the contravention continued throughout the month of April, 2012.
Now
therefore the Commission hereby directs Globacoms Limited as follows: -
a. To pay to the Commission on or before May 25, 2012, the total
sum of =N=180, 000, 000 (one hundred
and eighty million naira only) being sanction for failure to meet the Network Key
Performance Indicators (KPI’s) for the said months of March & April, 2012.
(Find attached herewith the computation Schedule)
b. That upon failure to settle the said penalty within the stipulated
period, such penalty shall attract a further sum of N2, 500, 000 (two million five hundred thousand naira only) per day
for as long as the contravention persists.
DATED THIS 10TH
DAY OF MAY, 2012
PP: NIGERIAN
COMMUNICATIONS COMMISSION
U.
A. S. MASKA JOSEPHINE
AMUWA
Head, Compliance Monitoring &
Enforcement Director, Legal &
Regulatory Services,
For: Executive Vice Chairman/CEO For: Executive Vice
Chairman/CEO
May 10, 2012
The
Chief Executive Officer
Airtel
Networks Limited
Plot
L2, Banana Island,
Ikoyi,
Lagos
Dear
Sir,
NON-COMPLIANCE
WITH MINIMUM STANDARD OF QUALITY OF SERVICE IN THE MONTH OF MARCH & APRIL 2012-
NOTICE OF SANCTION
The
Nigerian Communications Commission had in the month of March & April 2012
monitored the standard of quality of service of Airtel Networks.
The
monitoring report indicated that your Company had failed to meet the minimum
standard of quality of service including the key performance Indicators (KPI’s)
as specified in Schedule 1 table 2 of the Quality of Service Regulations 2012.
Specifically
the service quality of Airtel Networks Ltd as reported in the month of March
& April 2012 is shown in the table below;
MARCH &
APRIL 2012 AIRTEL QoS KPI SUMMARY SHEET
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
MAR' 12
|
MAR' 12
|
MAR' 12
|
MAR' 12
|
MAR' 12
|
MAR’ 12
|
|
97.39
|
0.86
|
96.64
|
0.58
|
96.56
|
0.54
|
|
|
MINIMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
|
KPI
|
CSSR
|
CDR
|
HoSR
|
SDCCH
|
CCR
|
TCH CoNG.
|
|
MONTH
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL' 12
|
APRIL’ 12
|
|
97.48
|
0.92
|
96.33
|
0.47
|
96.59
|
0.55
|
|
|
MINUMUM THRESHOLD
|
≥98%
|
≤2%
|
≥98%
|
≤0.2
|
≥96%
|
≤2%
|
Whereas the Commission had noted the
performances in the months of January and February 2012 as being below the
specified thresholds however, for the purpose of enforcement of the new Quality
of Service Regulations, the Commission had taken these periods as grace period;
And Whereas Airtel Networks Limited had in
the months of March and April 2012, failed to meet the minimum standard of
quality of service including the key Performance Indicators (KPI’s) as
specified in Schedule 1 Table 2, the Commission hereby states that Airtel
Networks Ltd is in contravention of the provision of Section 104 (a) of the
Nigerian Communications Act, 2003.
In
accordance with Paragraph 13 & Schedule 3 Paragraph 2 of the Quality of
Service Regulation 2012, Airtel Networks Limited is therefore liable to pay
fine to the Commission as follows: -
i.
The
sum of N15, 000, 000. 00 (fifteen
million naira only) for each parameter for a service contravened in the month
of March, 2012.
ii.
A
further sum of N2, 500, 000. 00 (two
million five hundred thousand naira only) for each parameter for a service for
each day the contravention continued throughout the month of April, 2012.
Now
therefore the Commission hereby directs Airtel Networks Ltd as follows: -
a. To pay to the Commission on or before May 25, 2012, the
total sum of =N=270, 000, 000 (two hundred
and seventy million naira only) being sanction for failure to meet the Network Performance
Indicators (KPI’s) for the said months of March & April, 2012. (Find
attached herewith the computation Schedule).
b. That upon failure to settle the said penalty within the stipulated
period, such penalty shall attract a further sum of N2, 500, 000 (two million five hundred thousand naira only) per day
for as long as the contravention persists.
DATED THIS 10TH
DAY OF MAY, 2012
PP: NIGERIAN
COMMUNICATIONS COMMISSION
U.
A. S. MASKA JOSEPHINE
AMUWA
Head, Compliance Monitoring &
Enforcement Director, Legal &
Regulatory Services,
For: Executive Vice Chairman /CEO For:
Executive Vice Chairman/CEO